
Voice Network Support Specialist
1 day ago
Voice Network Support Specialist
Job Summary:We are seeking dedicated professionals to join our Voice Network Support team. This role involves end-to-end support for telecom services, from ticket creation to resolution.
Main Responsibilities:- Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
- Diagnose VoIP call issues, monitor network entities, and perform proactive monitoring on telecom hardware.
- Troubleshoot VoIP features and work in a 24/7 rotational environment ensuring minimal service disruption.
- Familiarity with CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
- Knowledge of telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
- Certifications such as CCNA Voice / CCNP Voice are an added advantage.
- Excellent communication skills and strong analytical and problem-solving abilities.
This role offers opportunities for professional growth, collaboration with global vendors and carriers, and the chance to contribute to global telecom operations.
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