Security Operations Centre Operator

4 weeks ago

Pune HO, India Hill & Associates Limited Full time
About the Company

Hill & Associates Limited is a leading international enterprise security and risk management consultancy owned by the G4S group, an Allied Universal Company.

Job Overview

A global technology company is seeking a skilled Security Operations Centre Operator to manage various activities at their Regional Security Operations Centre in Pune, Maharashtra.

  • Monitor and investigate alarms received from access control and video management systems.
  • Dispatch field personnel in response to alarms, emergencies, and calls for service.
  • Alert emergency responders as needed.
  • Assist personnel with access control issues.
  • Ensure timely communication of all major and minor events.
  • Notify the appropriate response resources as directed by procedure.
  • Monitor and maintain life safety and access control systems.
  • Generate work orders and maintenance requests according to RSOC process.
  • Conduct routine audits of readers, cameras, and other related devices.
  • Monitor corporate security email inboxes and coordinate with security ops team.
  • Follow up on service tickets till closure.
  • Manage Internal Security Emergency number and coordinate response.
  • Support the PACS badging function on Lenel.
  • Receive security alerts from International organizations and escalate if necessary.
  • Coordinate with global travel SOC.
  • Troubleshoot and facilitate problem resolution.
  • Ensure the safety of employees locally and abroad by monitoring domestic and global events.
  • Prepare all required written reports, including activity reports, incident summary reports, and all required logs.
  • Collaborate with Manager to identify process and quality improvements.
  • Perform other duties and special project functions as assigned.
Qualifications
  • Associate's degree or above required.
  • Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
  • Attendance and punctuality are essential and expected.
Skills & Abilities
  • Superior customer service skills to deal with both internal and external customers.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to communicate clearly and concisely over the phone and radio.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Ability to handle emergency situations in a calm and level-headed manner.
  • Ability to work independently or as part of a team.
  • A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude.
  • Comfortable with high-tech work environment and constant learning of new tools and innovation.
  • A highly flexible schedule; must be able to work additional time, weekends, and holidays as required by operations.

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