Security Operations Centre

5 hours ago

Pune, Maharashtra, India Hill & Associates Limited Full time

About Us

Hill & Associates (H&A) is a leading international enterprise security and risk management consultancy owned by the G4S group, an Allied Universal Company.

We provide consulting services to major international corporations (Fortune 500 client base) and government clients around Asia and other emerging markets.

Job Overview

A global technology company is looking for a Security Operations Centre (SOC) Monitor in Pune, Maharashtra to manage the following activities at their Regional Security Operations Centre:

  • Monitoring and investigating alarms received from access control and video management systems.
  • Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency responders as needed
  • Assisting personnel with access control issues
  • Ensuring timely communication of all major and minor events; notifying the appropriate response resources as directed by procedure
  • Monitoring and maintaining life safety and access control systems
  • Generating work orders and maintenance requests according to RSOC process
  • Conducting routine audits of readers, cameras, and other related devices
  • Monitoring corporate security email inboxes, service central requests, and coordinating with security operations teams. Following up on service tickets until closure.
  • Managing Internal Security Emergency numbers and coordinating responses.
  • Supporting the PACS badging function on Lenel
  • Receiving security alerts from international organizations like ISOS and escalating if necessary
  • Coordinating with global travel SOC
  • Troubleshooting and facilitating problem resolution
  • Ensuring the safety of employees locally and abroad by monitoring domestic and global events
  • Preparing all required written reports, including but not limited to activity reports, incident summary reports, and all required logs
  • Collaborating with Managers to identify process and quality improvements
  • Performing other duties and special project functions as assigned

Requirements

Associate's degree or above required

Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems

Attendance and punctuality are essential and expected

Skills & Abilities

Superior customer service skills to deal with both internal and external customers

Ability to communicate effectively, both orally and in writing

Ability to communicate clearly and concisely over the phone and radio

Ability to manage multiple tasks and prioritize in a fast-paced environment

Ability to handle emergency situations in a calm and level-headed manner

Ability to work independently or as part of a team

A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude

Comfortable with high-tech work environments and constant learning of new tools and innovation

A highly flexible schedule; must be able to work additional time, weekends, and holidays as required by operations

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