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RSOC Operator
1 month ago
Hill & Associates Limited is a leading international enterprise security and risk management consultancy. We provide consulting services to major international corporations and government clients around the world.
Job OverviewA global technology company is seeking a Regional Security Operations Centre Specialist to manage activities at their Regional Security Operations Centre in Pune, Maharashtra.
Key Responsibilities- Monitoring and investigating alarms received from access control and video management systems.
- Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency responders as needed.
- Assisting personnel with access control issues.
- Ensuring timely communication of all major and minor events; notifying the appropriate response resources as directed by procedure.
- Monitoring and maintaining life safety and access control systems.
- Generating work order and maintenance requests according to RSOC process.
- Conducting routine audits of readers, cameras, and other related devices.
- Monitoring corporate security email inboxes, service central request & coordinating with security ops team. Following up on service tickets till closure.
- Managing Internal Security Emergency number & coordinating response.
- Supporting the PACS badging function on Lenel.
- Receiving security alerts from International organizations like ISOS, Control Risk & escalating if necessary.
- Coordinating with global travel SOC.
- Troubleshooting and facilitating problem resolution.
- Ensuring the safety of employees locally and abroad by monitoring domestic and global events.
- Preparing all required written reports, including but not limited to: activity reports, incident summary reports, and all required logs.
- Collaborating with Manager to identify process and quality improvements.
Associate's degree or above required. Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems. Attendance and punctuality are essential and expected.
Skills and AbilitiesSuperior customer service skills to deal with both internal and external customers. Ability to communicate effectively, both orally and in writing. Ability to communicate clearly and concisely over the phone and radio. Ability to manage multiple tasks and prioritize in a fast-paced environment. Ability to handle emergency situations in a calm and level-headed manner. Ability to work independently or as part of a team. A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude. Comfortable with high-tech work environment and constant learning of new tools and innovation. A highly flexible schedule; must be able to work additional time, weekends, and holidays as required by operations.
