Telephone Prayer Intercessor Manager

1 week ago

Chennai, Tamil Nadu, India beBeeSpiritual Full time ₹ 12,00,000 - ₹ 15,00,000

We are seeking a dedicated and compassionate leader to oversee the operations of our Telephone Prayer Ministry.

Job Overview:
  • The successful candidate will lead a team of skilled prayer intercessors, ensuring every caller receives timely support and guidance in line with our organization's vision and mission.
Key Responsibilities:
  1. Operational Management: Supervise daily functioning of the telephone prayer tower, ensure prompt answering of prayer calls, maintain proper shift schedules, and monitor call quality and response time.
  2. Spiritual & Pastoral Oversight: Guide and encourage telephone prayer intercessors in prayer, use of scripture, and spiritual counseling; promote blessing plans, prayer tower visits, and ministry initiatives to callers.
  3. Team Leadership: Recruit, train, and mentor new telephone prayer intercessors and volunteers, conduct regular team meetings, prayer sessions, and spiritual enrichment programs, and set performance goals and monitor progress through KPIs.
  4. Quality & Process Improvement: Implement standard operating procedures for call handling and prayer delivery, use feedback from callers and partners to improve ministry approach, and introduce technology enhancements for better call management and reporting.
  5. Reporting & Administration: Maintain records of call volumes, nature of prayer requests, and follow-up calls, prepare monthly reports on ministry impact and operational metrics, and coordinate with other prayer towers and central teams for events and campaigns.
Qualifications & Skills:
  1. Bachelor's degree or higher required
  2. Minimum 5 years of experience in a ministry, customer service, or call center management role
  3. Strong leadership and people management skills
  4. Excellent communication skills in English; multilingual preferred
  5. Ability to handle emotional and sensitive conversations with empathy
  6. Proficiency in MS Office and call management systems
Benefits:
  • Opportunity to make a meaningful difference in people's lives
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities

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