Support Services Expert

5 days ago


Shimoga, Karnataka, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 7,50,000
Customer Support Specialist

Job Opening: A dynamic opportunity awaits a skilled and enthusiastic individual to join our team as a Customer Support Specialist.

  • Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat channels to resolve customer queries in a timely and professional manner.
  • Respond to customer complaints and concerns, escalating issues to senior support staff when necessary.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge, features, and benefits to effectively communicate with customers.
  • Meet or exceed performance metrics for call handling time, first-call resolution, and customer satisfaction ratings.
  • Participate in ongoing training and coaching sessions to continuously improve skills and knowledge.
Required Skills and Qualifications:
  • Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Experience: 0-3 years of experience in customer-facing roles, preferably in the IT or technology industry.
  • Skills:
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Adaptability and willingness to learn new technologies and processes.
Benefits:
  • Comprehensive Benefits Package: Medical, dental, and vision insurance, paid time off, and holidays.
  • Professional Development Opportunities: Training programs, mentorship, and opportunities for career growth and advancement.
  • Recognition and Rewards: Employee recognition programs, bonuses, and incentives for meeting performance goals.
Others:
  • Notice Period: Immediate start required.
  • Location: Malad, Mumbai.


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