
Support Services Expert
5 days ago
Job Opening: A dynamic opportunity awaits a skilled and enthusiastic individual to join our team as a Customer Support Specialist.
- Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat channels to resolve customer queries in a timely and professional manner.
- Respond to customer complaints and concerns, escalating issues to senior support staff when necessary.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
- Stay up-to-date on product knowledge, features, and benefits to effectively communicate with customers.
- Meet or exceed performance metrics for call handling time, first-call resolution, and customer satisfaction ratings.
- Participate in ongoing training and coaching sessions to continuously improve skills and knowledge.
- Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience: 0-3 years of experience in customer-facing roles, preferably in the IT or technology industry.
- Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Adaptability and willingness to learn new technologies and processes.
- Comprehensive Benefits Package: Medical, dental, and vision insurance, paid time off, and holidays.
- Professional Development Opportunities: Training programs, mentorship, and opportunities for career growth and advancement.
- Recognition and Rewards: Employee recognition programs, bonuses, and incentives for meeting performance goals.
- Notice Period: Immediate start required.
- Location: Malad, Mumbai.
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