Student Support Expert

1 day ago


Shimoga, Karnataka, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000
Customer Service Representative

We are seeking a dedicated and enthusiastic customer service representative to provide exceptional support to our students. Our ideal candidate will be responsible for resolving student complaints and concerns, and collaborating closely with the product team to address gaps based on student feedback.

Key responsibilities include:

  • Responding promptly and effectively to student inquiries through various channels.
  • Providing accurate information about courses, policies, and procedures.
  • Proactively reaching out to students to understand and address their concerns.
  • Monitoring and evaluating student feedback and ratings to identify areas for improvement in the support process.

The ideal candidate will possess excellent English communication skills, both written and spoken. They should also have proficiency in Google Sheets and Docs, as well as customer support software.

Requirements
  • Minimum 1 year of experience in customer support.
  • Bachelor's degree in business administration or relevant field.
  • Excellent communication skills.
  • Proficiency in Google Sheets and Docs and customer support software.


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