Chief Customer Experience Officer

1 day ago

Mysore, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 25,00,000

Customer Success is a critical role in ensuring that our customers receive the highest level of service and support.

The primary objective of this position is to act as the main point of contact for customers post-sale, understanding their specific requirements and communicating effectively with internal teams to resolve queries and issues promptly.

This involves coordinating closely with logistics, documentation, and finance to ensure timely updates are shared with customers, and any deviations or delays are proactively addressed.

Cross-functional collaboration with Sales, Operations, and Supply Chain teams is essential to align on customer expectations and deliverables, reflecting customer priorities in internal decision-making and processes.

To champion customer satisfaction, you will need to anticipate needs and provide proactive support, conducting post-delivery follow-ups to gather feedback and identify areas for improvement.

In this role, you will have the opportunity to design and implement scalable processes to enhance the customer experience, creating SOPs and customer playbooks for internal teams to ensure consistent support.

Additionally, you will be responsible for ensuring timely and accurate documentation is shared with customers, collaborating with compliance teams to meet export/import regulations as needed, and taking ownership of complaints or escalations to ensure quick and satisfactory resolutions.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment. They will also have a strong attention to detail and be able to prioritize tasks effectively.

This is an exciting opportunity to join our team and contribute to delivering outstanding results by providing exceptional customer experiences.

We are looking for individuals who are passionate about delivering high-quality service and are committed to continuously improving processes and procedures.

If you have a passion for customer success and want to make a real impact, we encourage you to apply for this challenging and rewarding role.

Key Responsibilities:

  • Act as the main point of contact for customers post-sale
  • Coordinate closely with logistics, documentation, and finance to resolve queries and issues promptly
  • Collaborate with cross-functional teams to align on customer expectations and deliverables
  • Design and implement scalable processes to enhance the customer experience
  • Ensure timely and accurate documentation is shared with customers
  • Take ownership of complaints or escalations to ensure quick and satisfactory resolutions

Requirements:

  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to prioritize tasks effectively
  • Ability to work collaboratively in a fast-paced environment
  • Prior experience in customer-facing roles, preferably in a similar industry
  • Knowledge of CRM systems and customer success software
  • A degree in Business Administration or related field

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