Customer Experience Specialist

1 day ago

Shamirpet Telangana, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

**Job Title:** Guest Service Agent

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front office staff, you will be responsible for ensuring that every guest has an exceptional experience from check-in to check-out.

**Responsibilities:

  • Register guests in a timely and efficient manner, processing all necessary information and transactions.
  • Provide exceptional customer service, responding promptly and politely to guest inquiries and resolving any issues or concerns that may arise.
  • Work closely with the front desk team to ensure seamless communication and collaboration, maintaining accurate records and reporting any discrepancies or concerns.
  • Maintain a high level of knowledge about hotel facilities, services, and local attractions, making recommendations to guests as appropriate.
  • Participate in ongoing training and development programs to enhance skills and stay up-to-date with industry best practices.

**Requirements:

  • 1-2 years of related working experience
  • Excellent communication and interpersonal skills
  • Able to work under pressure and manage multiple tasks simultaneously
  • Strong problem-solving skills and ability to think critically
  • Familiarity with computer systems and software, including Fidelio

**Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to training and development programs
  • Recognition and rewards for outstanding performance

**What We Offer:

At our hotel, we strive to create memorable experiences for our guests. If you share our passion for delivering exceptional service and have a commitment to excellence, we would love to hear from you

Apply now and take the first step towards joining our talented team of hospitality professionals.

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