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Customer Experience Specialist

2 weeks ago


Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their concerns and providing timely, accurate information.

Key Responsibilities
  • Customer Service: You will serve as the main point of contact for customer inquiries, responding to their queries and resolving issues promptly.
  • Problem Resolution: Listen to customer issues and work collaboratively with them to find effective solutions that ensure satisfaction and maintain a positive relationship.
  • Documentation: Utilize your knowledge of MS Office to document all customer interactions and maintain accurate records, ensuring seamless communication between teams.
  • Communication: Employ your strong communication skills to interact with customers clearly and professionally, both verbally and in writing.
  • Key responsibilities include serving as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills are essential for this role.
  • Freshers can also apply. Graduate degree not required.
  • Good knowledge of MS Excel, Word, PowerPoint, etc., is highly valued.
Benefits
  • As a Customer Service Representative, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization.
Others
  • This is an excellent opportunity for recent graduates or individuals looking to launch their career in customer service.