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User Support Specialist
Job Description- We are seeking a highly skilled and empathetic User Support Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to understand customers' business challenges.
- The successful applicant will have previous customer support experience in a related field such as technology or financial services, with prior experience in multi-channel customer support.
- They will be able to work in a metric and target focused work environment, meeting and exceeding personal targets in a fast-paced environment.
- A high level of technical knowledge, with the ability to explain complex concepts to a range of audiences.
- Excellent problem-solving skills, with the ability to solve complex support problems often in the absence of defined workflows.
- Highly motivated and able to thrive in a dynamic environment, working on a rotational shift pattern which includes weekends.
The User Support Specialist will be part of a fun and challenging team environment, with opportunities to improve the user experience through better tooling or product fixes.
OthersThe role requires the ability to escalate complex user issues to internal teams and provide context to the reason for escalation.
