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Customer Experience Specialist

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Key Responsibilities

  • Verify and process customer requests to ensure accuracy and completeness.
  • Manage incoming and outgoing calls with clients to obtain missing information or clarify requirements.
  • Maintain professionalism during interactions and focus on delivering exceptional customer service.
  • Perform quality control checks to ensure adherence to standards and excellence.
  • Compose written correspondence or emails as needed, maintaining a high level of professionalism.
  • Adhere to company policies, procedures, and operational metrics to achieve productivity, quality, and efficiency goals.
  • Identify opportunities for process improvements, resulting in increased efficiency and better services.

Required Skills and Qualifications

  • 3-5 years of call center experience, preferably with international exposure.
  • Excellent communication and interpersonal skills, with a strong ability to build customer satisfaction.
  • Effective verbal and written communication skills, along with active listening and adaptability.
  • Customer-centric approach and flexibility when interacting with diverse personalities.
  • Ability to work independently and collaboratively within a team environment.

Benefits

This role offers the opportunity to work in a dynamic environment, contributing to the success of our organization.

Others

We are committed to providing a supportive and inclusive workplace that fosters growth and development.