Workspace Experience and Operations Manager
3 weeks ago
- About the Role
This position is responsible for creating a positive experience for occupants and guests within assigned portfolio, with a focus on providing exceptional service in the workspace.
Responsibilities
The role involves:
- Creating occupant delight by breeding a customer-centric experience
- Developing and managing client relationships to ensure expected service levels are achieved
- Delivering exceptional quality of service to clients, as reflected by client feedback
- Actively recovering feedback from end-users
- Reporting concerns or patterns in employee feedback periodically to workspace experience manager
- Leading a team to deliver delight and developing them through performance assessments and training
- Managing the team's workload through correct resourcing and developing a succession plan for key team members and on-site vendors
- Being a customer-focused and proactive embedded point of contact for the JPMC Global Real Estate team regarding workspace activities at a site level
- Supporting account initiatives by driving consistent implementation and delivery through nudge behaviors
- Engaging with lines of business and occupants as the ultimate service recipients
- Providing a natural hospitality-oriented communications acumen
- Being a trusted workspace partner fostering all-level relationships
- Understanding business traits, cadence, and needs
- Sharing observations regarding any misalignment to nudge behaviors, including data from the Workspace Delivery team
- Being a single point of contact for issues resolution and workspace change within the premises
- Problem-solving and resetting space on the fly
- Acting as a basic 'counsel' regarding space needs and options as per workspace standards
- Participating in ad-hoc projects when required
Requirements
The ideal candidate should have:
- Experience of 4+ years in hospitality, hotel and aviation industry, coworking spaces, or similar
- Proven ability to initiate and follow up with improvement initiatives, create opportunities for efficiencies and process amendments
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organizational, and administration skills
- Proficient in MS Office suite
- An added benefit would be a Bachelor's degree or Degree in Hotel Management, business, or other related field
- Excellent communication, verbal and written
- Experience of leading a young millennial team
Critical Competencies for Success
The candidate should demonstrate:
- Client focus and relationship management
- People management and team leadership
- Program management and organizational skills
- Problem-solving and strategic thinking
- Natural communicator who enjoys engaging at all levels
- Creative mindset
- Self-motivated and confident
- Exhibits honesty and trustworthiness
- Open to new ideas and willing to challenge the status quo
- Works well with diverse teams from various countries/cultures
JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at Accommodation Requests.
-
Strategic Workspace Experience Director
2 days ago
Mumbai, Maharashtra, India JLL Full timeWe are seeking a skilled and experienced Strategic Workspace Experience Director to join our team at JLL in Mumbai, India.About the Role:This is an exciting opportunity to work with a leading global provider of real estate and investment management services. As a Strategic Workspace Experience Director, you will be responsible for creating a world-class...
-
Workspace Experience Manager
4 weeks ago
Mumbai, Maharashtra, India JLL Full timeJob OverviewThis role is responsible for delivering exceptional customer experiences in the workspace. You will work closely with stakeholders to understand their needs and develop solutions that meet their expectations.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Collaborate with cross-functional teams to...
-
Facilities Operations Manager
24 hours ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeAbout the RoleWe are seeking a skilled Facilities Operations Manager to oversee and manage all non-technical services at our facility, ensuring a clean, safe, and well-maintained environment for occupants.Key ResponsibilitiesHousekeeping Management: Oversee daily cleaning activities, schedule and manage cleaning staff, inspect premises for cleanliness and...
-
Operations Excellence Manager
6 days ago
Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full timeJob DescriptionWe are seeking a highly skilled Operations Excellence Manager to join our team at Wipro Digital Operations and Platforms in Mumbai. This is an exciting opportunity for a seasoned professional with a strong background in process excellence, business improvement, and leadership.Key ResponsibilitiesFoster a culture of continuous improvement...
-
Sales Operations Manager
6 hours ago
Mumbai, Maharashtra, India Cowrks Full timeAbout This RoleWe are seeking a highly motivated Sales Operations Manager to join our team at Converge. As a key member of our leadership team, you will be responsible for driving revenue growth and delivering exceptional customer experiences.Key Responsibilities:Maintain and review annual and monthly budgets for the Training CentreReview budgets against...
-
Strategic Financial Lead for ESOPs and Finance
3 weeks ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeOverviewBHIVE Workspace is seeking an accomplished Strategic Financial Lead to oversee the Employee Stock Option Plans (ESOPs) and related financial, accounting, and compliance aspects. This role demands a skilled professional with expertise in ESOP management, tax-efficient salary structures, corporate finance, and financial analysis.
-
Soft Services Operations Manager
2 days ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeJob DescriptionThe Soft Services Operations Manager will oversee and manage all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services.
-
Space Experience Assistant Manager
4 weeks ago
Mumbai, Maharashtra, India JLL Full time**About the Role**This is an exciting opportunity to join JLL as an Assistant Workspace Experience Manager. As a key member of our team, you will be responsible for creating a customer-centric experience for occupants and guests within our assigned portfolio. Your primary focus will be on providing outstanding experience in the...
-
Operational Excellence Lead
3 weeks ago
Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full timeOperational Excellence LeadAbout the Role: We are seeking an experienced Operational Excellence Lead to join our Wipro Digital Operations and Platforms team.Key Responsibilities:Facilitate and lead process improvement projects using Lean and Six Sigma methodologies.Provide analytics support to business leaders onshore and offshore.Drive a culture of...
-
Corporate Secretary Assistant
2 weeks ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeAbout BHIVE WorkspaceBHIVE Workspace is a pioneering enterprise-grade managed office and coworking space provider, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. With over 27+ properties, 46,000 seats, and a spread across 1.8 million sq. ft., we offer a collaborative ecosystem in prime locations of Bengaluru and Mumbai.Estimated...
-
Mumbai Operations Excellence Leader
2 weeks ago
Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full timeJob Overview:We are seeking a highly skilled Mumbai Operations Excellence Leader to join our team at Wipro Digital Operations and Platforms. As a key member of our organization, you will play a crucial role in driving operational excellence and improving productivity goals.About the Role:The successful candidate will support aligned BU business partners in...
-
Senior Corporate Compliance Specialist
2 days ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeCompany OverviewBHIVE Workspace is a leading provider of managed offices and coworking spaces for enterprises. Our extensive network in prime locations of Bengaluru and Mumbai, combined with our expertise in investment, redefines commercial real estate and financial services.SalaryThe estimated salary for this role is ₹25,000 - ₹35,000 per month,...
-
Operations Specialist
3 weeks ago
Mumbai, Maharashtra, India NextGrowth Labs Full timeAbout the RoleWe are seeking a highly skilled Operations Intern to join our team at NextGrowth Labs. This role involves managing day-to-day tasks and business operations, collaborating with account managers to execute client requests, and assisting with recruitment and training activities.ResponsibilitiesCampaign Execution: Ensure timely execution of...
-
Mumbai, Maharashtra, India chemmanur international holidays and resorts Full timeCompany Overview:Chefmanur International Holidays and Resorts is a leading hospitality company that provides exceptional experiences to its customers.Salary:$80,000 - $110,000 per annum, depending on experienceJob Description: As a Strategic Operations Manager for Customer Experience Enhancement, you will be responsible for overseeing the team's handling of...
-
Packaging Operations Manager
6 days ago
Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full timeJob OverviewWe are seeking a skilled Packaging Operations Manager to join our team at Hunger Inc Hospitality Pvt Ltd.Salary and BenefitsThe estimated salary for this role is ₹8,50,000 - ₹1,00,00,000 per annum, depending on experience and qualifications.Key ResponsibilitiesPackaging Coordination: Work with the Operations Manager to ensure timely and...
-
Senior Facility Operations Manager
4 weeks ago
Mumbai, Maharashtra, India IIDE Full timeAbout the RoleWe are seeking a proactive and detail-oriented Assistant Manager - Facility Management to support the efficient operation of our educational institute. This role involves assisting with the daily management of facilities, coordinating with maintenance teams, and ensuring that the campus is safe, well-maintained, and conducive to learning.Key...
-
Service Delivery Excellence Manager
2 days ago
Mumbai, Maharashtra, India Wipro Digital Operations and Platforms Full timeJob TitleService Delivery Excellence ManagerAbout the RoleWe are seeking an experienced Service Delivery Excellence Manager to join our team in Mumbai. The successful candidate will be responsible for leading operational performance improvement initiatives, facilitating process excellence and supporting aligned business units.Key ResponsibilitiesLead and...
-
Business Operations Coordinator
4 weeks ago
Mumbai, Maharashtra, India NextGrowth Labs Full timeWe are seeking a highly skilled Business Operations Coordinator to manage the day-to-day tasks & business operations at NextGrowth Labs. This role is ideal for someone with excellent Google sheet skills.Key Responsibilities:Collaborate with account managers to ensure timely execution of campaignsDesign a reporting framework for tracking, data analytics, A/B...
-
Experience Travel Operations Manager
3 weeks ago
Mumbai, Maharashtra, India ARYAN HR SOLUTIONS Full timeWe are seeking an experienced Travel Operations Manager to join our team at Aryan HR Solutions. As a key member of our team, you will be responsible for coordinating travel arrangements and ensuring our clients receive exceptional service.Key Responsibilities:Coordinate travel itineraries and arrangementsDevelop and implement travel policies and...
-
Workplace Delivery Assistant Manager
1 month ago
Mumbai, Maharashtra, India JLL Full timeJob Title: Workplace Delivery Assistant ManagerJob Summary: We are seeking a highly skilled and experienced Workplace Delivery Assistant Manager to join our team at JLL. The successful candidate will be responsible for overseeing the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.Key...