Space Experience Assistant Manager

4 weeks ago


Mumbai, Maharashtra, India JLL Full time

    **About the Role**



This is an exciting opportunity to join JLL as an Assistant Workspace Experience Manager. As a key member of our team, you will be responsible for creating a customer-centric experience for occupants and guests within our assigned portfolio. Your primary focus will be on providing outstanding experience in the workspace.



    **Key Responsibilities**





  • Collaborate with the Workspace Experience Manager to develop and implement strategies that deliver exceptional customer experiences

  • Build and maintain strong relationships with clients, stakeholders, and team members to ensure seamless service delivery

  • Proactively identify and address customer needs, providing solutions that meet or exceed expectations

  • Work closely with the operations team to ensure efficient and effective service delivery

  • Contribute to the development of operational procedures and performance measures to enhance service quality and efficiency

  • Participate in ad-hoc projects and initiatives to drive business growth and improvement



    **Requirements**





  • 4+ years of experience in hospitality, customer-facing roles, or a related field

  • Proven ability to initiate and implement improvement initiatives, creating opportunities for efficiency and process enhancements

  • Strong analytical, organizational, and administrative skills, with proficiency in MS Office

  • Excellent communication, verbal, and written skills, with a natural ability to interact with clients and stakeholders

  • Leadership experience, with the ability to motivate and develop a team

  • Strong problem-solving and strategic thinking skills, with the ability to deal with ambiguity and complexity

  • A passion for delivering exceptional customer experiences and a commitment to continuous improvement



    **What We Offer**



Join a dynamic and entrepreneurial culture that values teamwork, innovation, and customer satisfaction. As a member of our JLL team, you will have the opportunity to develop your skills, grow your career, and make a meaningful contribution to our organization.



    **How to Apply**



If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, please submit your application. We look forward to hearing from you



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