Space Experience Assistant Manager
4 weeks ago
**About the Role**
This is an exciting opportunity to join JLL as an Assistant Workspace Experience Manager. As a key member of our team, you will be responsible for creating a customer-centric experience for occupants and guests within our assigned portfolio. Your primary focus will be on providing outstanding experience in the workspace.
**Key Responsibilities**
- Collaborate with the Workspace Experience Manager to develop and implement strategies that deliver exceptional customer experiences
- Build and maintain strong relationships with clients, stakeholders, and team members to ensure seamless service delivery
- Proactively identify and address customer needs, providing solutions that meet or exceed expectations
- Work closely with the operations team to ensure efficient and effective service delivery
- Contribute to the development of operational procedures and performance measures to enhance service quality and efficiency
- Participate in ad-hoc projects and initiatives to drive business growth and improvement
**Requirements**
- 4+ years of experience in hospitality, customer-facing roles, or a related field
- Proven ability to initiate and implement improvement initiatives, creating opportunities for efficiency and process enhancements
- Strong analytical, organizational, and administrative skills, with proficiency in MS Office
- Excellent communication, verbal, and written skills, with a natural ability to interact with clients and stakeholders
- Leadership experience, with the ability to motivate and develop a team
- Strong problem-solving and strategic thinking skills, with the ability to deal with ambiguity and complexity
- A passion for delivering exceptional customer experiences and a commitment to continuous improvement
**What We Offer**
Join a dynamic and entrepreneurial culture that values teamwork, innovation, and customer satisfaction. As a member of our JLL team, you will have the opportunity to develop your skills, grow your career, and make a meaningful contribution to our organization.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, please submit your application. We look forward to hearing from you
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