Guest Experience Manager for Commercial Spaces

2 weeks ago


Mumbai, Maharashtra, India konrad integrated Full time
About the Role

This role involves creating a welcoming atmosphere for guests and providing them with a positive experience during their visit to the mall.

Key Responsibilities
  1. Guest Welcome and Greeting: Welcome and greet guests during check-in and check-out.
  2. Time and Resource Management: Allocate time and resources efficiently to deliver results under changing circumstances.
  3. Adaptability and Learning: Respond to change by altering behavior and eagerness to learn new skills.
  4. Knowledge of Mall Operations: Be conversant with the information regarding the mall, brands, and any other activities happening within the mall.
  5. Customer Service: Provide a professional approach towards dealing with customers.
  6. Issue Resolution: Promptly deal with complaints and concerns.
  7. Facility Maintenance: Ensure regular cleaning of the restrooms and floors.
  8. Collaboration: Provide support to other functions as and when required.
  9. Policy Adherence: Abide by the rules, regulations, and policies laid down by the management.
  10. Customer Feedback: Collect and analyze customer feedback along with their likes and dislikes.


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