Strategic Operations Manager for Customer Experience Enhancement

2 weeks ago


Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

Company Overview:

Chefmanur International Holidays and Resorts is a leading hospitality company that provides exceptional experiences to its customers.

Salary:$80,000 - $110,000 per annum, depending on experience

Job Description: As a Strategic Operations Manager for Customer Experience Enhancement, you will be responsible for overseeing the team's handling of customer escalations and ensuring that processes are in place to track progress with visible reports.

You will also work closely with internal teams such as sales, managers, and senior managers to address customer needs and expand the customer base by guiding team members towards upselling and impacting revenue generation.

Required Skills and Qualifications:

  • Experience in managing customer relationships and communication
  • Strong Excel and PPT skills for presenting to management
  • Ability to build customer relationships and resolve issues within TAT
  • Collaborative mindset and excellent communication skills

Benefits:

  • Opportunity to work with a renowned hospitality company
  • Competitive salary and benefits package
  • Chance to grow professionally and personally

Others:

We are looking for an experienced professional who can take our customer experience to the next level. If you have a passion for delivering exceptional customer service and have the skills to match, we want to hear from you



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