Remote Client Service Operations Specialist

7 days ago

Vizag, Andhra Pradesh, India beBeeProfessional Remote Work Freelance Full time ₹ 80,00,000 - ₹ 1,20,00,000
Client Service Operations Professional

You will join our organization as a contractor in the Client Service Operations team.

We embrace an accelerate from anywhere culture. Travel to our office may be required for business requirements or company events.

In this key role, you will play a pivotal part in ensuring seamless execution and management of ongoing projects. By supporting Account Managers and communicating with clients, you will contribute significantly to our success.

This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effectively.

Responsibilities:

  • Support Account Managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Understand and convey customer expectations accurately to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Qualifications:

  • N1/N2 level Japanese certification reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role preferably in sales or client services; experience in Life Sciences is advantageous.
  • Advanced skills in MS Office especially in Word and Excel.
  • Strong communication and organizational abilities ensuring clear efficient client interactions.
  • Proven adaptability to changing business needs maintaining effectiveness in dynamic environments.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. If you are a motivated and detail-oriented individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity.

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