Leading Workforce Management Professional

6 days ago

Lucknow, Uttar Pradesh, India beBeeExpertise Full time ₹ 12,00,000 - ₹ 13,00,000
Workforce Management Expert

We are seeking a skilled professional to fill a leadership role in our Workforce Management team.

The ideal candidate will possess expertise in workforce planning, capacity management, forecasting, and scheduling, with a proven track record of supporting large-scale operations and driving efficiency through data-driven insights.

Key Responsibilities:

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
  • Drive automation and process improvements in WFM systems and reporting.

Requirements:

  • A minimum of 5 years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.

About this role:

This is an excellent opportunity for a motivated and detail-oriented individual to make a meaningful contribution to our organization.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Apply now and take the first step towards a rewarding career as a Workforce Management Expert

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