Operations Director

2 weeks ago


Lucknow, Uttar Pradesh, India beBeeOperational Full time ₹ 8,00,000 - ₹ 14,00,000
Senior Operations Manager

About the Role:

This is a high-level leadership position with our client, a leading on-demand home services company.

We are seeking an experienced and execution-focused Senior Operations Manager to oversee daily operations in a specific region.

Main Responsibilities:
  • Oversight of operational metrics and service delivery standards across a defined cluster.
  • Leadership of Team Lead Operations to ensure seamless day-to-day operations.
  • Ensuring consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.
  • Metric-driven performance monitoring of service partners and professionals; coaching, training, and corrective actions where necessary.
  • Timely resolution of customer issues through effective management of on-ground escalations.
  • Driving operational efficiency through process improvements, cost control, and workforce planning.
  • Evaluation and improvement of existing operational processes and workflows for inefficiencies or areas of improvement.
Requirements:
  • Minimum one year of experience in a similar role.


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