Post Purchase Logistics Director

8 hours ago

Guntur, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
">End-to-End Post-Purchase Journey Manager

We are seeking a highly skilled professional to oversee the end-to-end post-purchase journey for our marketplace. This includes driving both seller dispatch readiness and 3PL performance: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure.

Key Responsibilities:
  • Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order Out Of Stock (OOS).
  • Manage 3PL relationships and hold them accountable on pickup/delivery Service Level Agreements (SLAs), cost, and quality.
  • Optimise allocation, reduce transit exceptions, damages, and returns.
  • Partner with Operations & Customer Support to lower contact rate, resolve Where Is My Order (WISMO) issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, On-Time Delivery (OTD), Return To Origin (RTO), and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.

Why this role matters?

This role plays a vital part in ensuring customer satisfaction and loyalty by streamlining post-purchase processes and reducing errors. It requires a unique blend of operational expertise, analytical skills, and interpersonal abilities.

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