ServiceNow Troubleshooter
22 hours ago
Platform Troubleshooter Role
We are seeking a skilled professional to join our ServiceNow-driven ecosystem as a Platform Troubleshooter. The successful candidate will be responsible for resolving complex technical issues, clarifying unexpected behaviors, and responding with precision across various platforms.
This is not just 'tech support', it's advanced troubleshooting for customized business-critical workflows on ServiceNow. It's part developer, part detective, and part trusted advisor — with UI/UX context baked in.
The ideal candidate will have 2+ years of experience with ServiceNow, knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML, basic grasp of OOP principles & SQL, solid debugging chops – logs, root cause analysis, platform performance, excellent communication skills, and a Bachelor's degree in Computer Science or equivalent experience.
As a Platform Troubleshooter, you will be the hero our customers need, transforming user experience into excellence. You will collaborate with global teams to continuously enhance product usability and performance, bring clarity to complexity, share feedback that shapes future products, tools, and internal processes, and more.
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