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Training and Development Specialist

1 month ago

Mumbai Metropolitan Region, India IGP Full time
Job Description:

Elevate customer delight and experience by driving performance and productivity of the team as a Training and Quality Manager at IGP.

Responsibilities:
  • Conduct effective induction and process training sessions to enhance knowledge and skills.
  • Identify and assess current and future training needs, delivering required training to meet business objectives.
  • Establish training program/course learning objectives and content to ensure relevance and effectiveness.
  • Monitor and evaluate training programs' success periodically, reporting outcomes and recommending improvements.
  • Develop valid and reliable content and assessment tools to measure training effectiveness.
  • Resolve specific problems and improve/amend training programs as needed to ensure excellent customer experience.
  • Stay updated on industry trends, developments, and best practices in training to drive excellence.
Key Skills:
  • Customer-centricity, innovation, and agility.
  • Excellent verbal and written communication skills.
  • Persistent, self-motivated, and open to learning.
  • Adaptability in a constantly evolving environment.
Requirements:
  • Graduate with 7-9 years of relevant experience in Training & Quality in a Customer Services department/function.
  • Proven track record of creating and delivering high-quality training and process improvement initiatives.
Benefits:
  • A competitive salary of ₹12,00,000 - ₹15,00,000 per annum.
  • 6-day work week with rotational week-off.
  • Rotational shifts (including night shifts).
  • Work from office (Chandivali, Andheri East, Mumbai).