Customer Support Liaison for Hotel Partnerships
2 weeks ago
Location: In-Office (HSR Layout, Bangalore)
Department: Customer Support
Company Overview: Finkraft.ai is seeking a dedicated and proactive Customer Support Liaison to join our team. This role involves building strong relationships with hotels to ensure smooth operations and maintain positive partnerships.
Key Responsibilities:
- Hotel Coordination: Align and schedule meetings with hotel partners to ensure smooth communication and issue resolution.
- Invoice Management: Collect invoices from hotels and ensure accurate record-keeping and timely follow-ups.
- Relationship Building: Establish and maintain strong, professional relationships with hotel representatives to foster trust and smooth collaboration.
- Data Management: Ensure all relevant hotel details, meeting schedules, and invoice information are logged accurately in the system.
- Reporting: Assist in generating regular reports on hotel performance, invoice status, and customer support metrics.
Requirements:
- Experience: Minimum 1-2 years of experience in customer support or client management roles.
- Language Skills: Proficiency in Hindi, English, and a Regional Language (depending on the region of operation) is mandatory.
- Communication: Strong written and verbal communication skills, with the ability to interact confidently with hotel partners and internal teams.
Salary: ₹400,000 - ₹600,000 per annum, depending on qualifications and experience.
Why Choose Us: We offer a dynamic work environment where you can grow your career in customer support while interacting with various stakeholders in the hospitality industry.
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