Customer Support Liaison
1 week ago
**Job Title:** Customer Support Liaison
At Diversified, we are seeking a highly skilled Customer Support Liaison to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients.
**Job Summary:
The Customer Support Liaison is the primary point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client.
**Key Responsibilities:*
- Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.
- Create tickets for new service requests.
- Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system.
- Make outbound calls for proactive monitoring of tickets.
- Work with team members as needed to ensure proper ticket entitlement/coverage.
**Requirements:*
- High School Diploma or equivalent required.
- Excellent communication skills, both verbal and written.
- Able to empathize with clients' issues and provide clear, concise instructions.
- Patient and professional in handling customer inquiries and concerns.
- Experience in a customer-facing role preferred.
**Salary:** $45,000 - $60,000 per year, depending on experience.
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