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Senior Operations Manager
2 weeks ago
Job Title: Senior Operations Manager
We are seeking a highly skilled and experienced Senior Operations Manager to lead and manage our call centers across four states in India.
Key Responsibilities:- Oversee the efficient operation of call centers, ensuring seamless delivery of customer service.
- Develop and implement strategies to improve call center performance metrics, including call volume, response time, and customer satisfaction.
Team Leadership and Development:
- Lead and develop high-performing teams, fostering a culture of excellence and innovation.
- Collaborate with team members to identify areas for improvement and implement effective solutions.
MIS and Data Analysis:
- Design and maintain Management Information Systems (MIS) to track and report on call center performance.
- Analyze MIS data to inform decision-making and drive business growth.
Coordination and Communication:
- Ensure effective coordination between call centers, stakeholders, and other departments.
- Establish clear communication channels to facilitate information flow and collaboration.
