Technical Support Services Director
4 weeks ago
Job Description
The Technical Support Lead position involves overseeing Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation. You will manage the incident response process using JIRA, coordinating 24/7 technical support. Additionally, you will supervise network infrastructure to maintain reliable and secure connectivity.
Responsibilities
- Maintain alert systems to capture critical alerts and reduce false positives.
- Lead clear, consistent communication during P1/P2 incidents to minimize impact.
Qualifications
$110,000 - $140,000 per year, based on experience and qualifications.
Required Skills:
- Experience: 3 to 4 years in systems administration/support, with at least 1-2 years in a leadership role.
- Technical Skills: Proficiency in Linux, AWS, MS Azure, and network administration. Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.
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