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Operations Excellence Manager

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Pune, Maharashtra, India beBeeOperations Full time ₹ 30,00,000 - ₹ 50,00,000
Key Operations Leader

Our organization is seeking a Key Operations Leader to oversee all inbound and outbound operations at the PUD/Distribution Center. This role is crucial in ensuring timely, accurate, and profitable delivery of shipments to customers.

Responsibilities:

  • Supervise daily inbound and outbound operations, including P2P operations and EDL/ODA deliveries
  • Analyze load patterns to plan pick-up and delivery routes for first and last mile connectivity to customers
  • Monitor daily loads and plan delivery and pick-up schedules accordingly
  • Ensure timely pickups and receipt of shipments from channel partners, including RSPs, ESAs, and Consolidators
  • Guarantee safe, timely, and profitable delivery of shipments to customers, reducing instances of undelivered shipments, RTOs, etc.
  • Monitor regulatory paperwork for completeness and accuracy, coordinating with origin/customer in case of incomplete paperwork
  • Ensure availability of sufficient vehicles for inbound/outbound operations and oversee vehicle placement at bays, monitoring carting/loading, tally processes, etc.
  • Ensure safe handling of all shipments, reporting any damaged cases to the origin/hub
  • Oversee the work of supervisors to ensure adherence to operational workflows and standard operating procedures (SOPs)
  • Handle exception cases daily, checking on exceptions of the previous day and ensuring follow-up for closure/resolution
  • Ensure smooth conduct of operation support activities as per defined timelines and requirements, including mail reverts and exception cases, such as regulatory issues, priority/urgent shipment connections, etc.
  • Monitor attendance and leaves for staff on a daily basis, planning operations accordingly
  • Conduct daily staff briefings, communicating any operational changes, route changes, etc.
  • Monitor performance of staff in the PUD/DC, ensuring conduct of trainings for regular staff, PDAs, loaders, etc., in line with training programs designed centrally
  • Generate and maintain MIS related to the PUD/DC

Requirements:

  • Provide direction, guidance, and support to employees to help them discharge their duties effectively
  • Monitor performance of the team continuously, identifying key performers
  • Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
  • Ensure that the PUD/DC is adequately staffed as per manpower requirements
  • Guarantee high levels of employee engagement and retention of key performers

Benefits:

  • Optimize costs in the PUD/DC by reducing overall operating costs, adhering to fleet procurement cost per kilometer within set threshold levels, increasing fleet utilization for all milk run vehicles, and reducing market car hire costs
  • Drive service quality and excellence in the PUD/DC by achieving timely connectivity of outbound loads to the Hub, timely updation of status in the system, adherence to SOPs, and resolving exceptions within target timeframes
  • Ensure security of shipments by minimizing open regional security-related cases in the PUD/DC
  • Ensure regulatory compliance by maintaining adherence to all applicable regulatory requirements and paperwork
  • Drive operations process efficiency and capability by increasing operational productivity in the PUD/DC measured in terms of shipments per employee or tonnage per employee
  • Ensure a performance-driven culture by adhering to Performance Management system timelines and guidelines
  • Support employee capability building by developing key positions within the team with identified successors/potential successors
  • Drive employee morale and engagement by minimizing employee attrition

Why Work With Us:

  • Opportunity to lead a high-performing team in a dynamic environment
  • Chance to implement strategic initiatives to drive business growth and improvement
  • Collaborative work atmosphere fostering innovation and learning