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Excellence Manager Position

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Thāne, Maharashtra, India beBeeQuality Full time ₹ 17,21,600 - ₹ 22,42,400
Excellence Manager Position

We are seeking a meticulous individual to own and elevate customer-facing excellence across multiple teams.

Key Responsibilities:

  • Develop, implement, and maintain a quality monitoring framework for Sales, Marketing, and Support departments.
  • Regularly review call performance against service level agreements, provide actionable feedback to team leads, and monitor progress.
  • Create and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and best practices.
  • Design and deliver training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data integrity, and create real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Work with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Required Skills and Qualifications:

Candidates should have a Bachelor's degree in Business or a related field; an MBA is preferred. We require individuals with 10 – 15 years of experience in quality management roles supporting multiple customer-facing teams. Strong CRM expertise, particularly with Zoho CRM or similar platforms, is essential. The ideal candidate will also have exposure to quality oversight for large teams and a proven track record in drafting SOPs and delivering large-scale training.

Benefits:

This role offers opportunities for professional growth and development in a dynamic environment. If you are passionate about excellence and have the necessary skills and experience, we encourage you to apply.