Workforce Planning Manager

1 day ago

Madurai, Tamil Nadu, India beBeeWorkforce Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Workforce Planning Manager Role Overview

This role involves partnering with stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. The Workforce Planning Manager will act as a strategic advisor to business leaders on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities:

  • Business Partnership: Provide insights, analysis, and recommendations to support strategic decision-making.
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans. Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost. Ensure optimal utilization of workforce across different lines of business.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence. Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis. Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Team Management: Lead and mentor a team of WFM analysts and real-time specialists. Build capability within the WFM team to handle complex modeling and analytics.

Required Skills:

The ideal candidate should have expertise in workforce planning, forecasting, and optimization. Strong analytical and problem-solving skills are required to drive business growth and improve operational efficiency. Excellent communication and interpersonal skills are also necessary to partner effectively with stakeholders.

Benefits:

This role offers opportunities for professional growth and development. The successful candidate will receive comprehensive training and support to enhance their skills and knowledge.

Other Information:

The selected candidate will be part of a dynamic team that drives business innovation and excellence. They will work closely with stakeholders to achieve shared goals and objectives.

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