Workforce Planning Manager

7 days ago

Madurai, Tamil Nadu, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 13,00,000

Job Title: Workforce Planning Manager

About the Role:

We are seeking a skilled workforce planning professional to join our team. The ideal candidate will have expertise in forecasting, capacity management, and scheduling, with a proven track record of supporting large-scale operations and driving efficiency through data-driven insights.

Key Responsibilities:
  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
  • Drive automation and process improvements in WFM systems and reporting.
Requirements:
  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.

Benefits include competitive compensation and opportunities for professional growth and development. Apply today to take your career to the next level as a Workforce Planning Manager

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