Key Account Manager Role

2 days ago


Mohali, Punjab, India beBeeManagement Full time ₹ 3,00,00,000 - ₹ 3,50,00,000
Job Opportunity

Service Delivery and Transformation:

This role is responsible for managing the delivery of customer service sales support.

  • Lead a team that delivers customer service sales support services.
  • Ensure adherence to reporting requirements for different regions within BEMEA BAS BNA.
  • Identify opportunities for process improvement and drive initiatives towards digitalization of customer service sales support functions.

Operational Leadership and Team Management:

Oversight of the end-to-end customer service sales order process to ensure accurate, timely, and efficient order entry processing and fulfillment.

  • Collaboration with sales logistics and finance teams to align on order priorities, timelines, and product availability.
  • Monitoring of order volumes, identification of bottlenecks, and implementation of corrective actions to improve order cycle times.
  • Development and enforcement of standard operating procedures (SOPs) for customer service sales management processes.

Customer Support Guidance Oversight:

Monitoring team performance to ensure prompt and professional resolution of customer issues, concerns, and questions.

  • Escalation point for complex customer issues requiring higher-level intervention or strategic problem-solving.
  • Ensuring expert financial guidance and consistent communication to clients throughout their participation in programs.

Strategic Account Management:

Addressing high-value clients and at-risk cases with attention and action plans.

  • Development and implementation of strategies for customer retention, minimizing churn, and maximizing successful program completion likelihood.
  • Collaboration on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.

Reporting Performance Metrics:

Providing regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.

  • Analysis of key customer success metrics to assess customer base health, identify potential risks, and ensure business goal achievement.

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