Netquall - Account Manager

3 weeks ago

Mohali, Punjab, India NetQuall Technologies Full time

Urgent Requirement in Account Manager Profile for Mohali Location

Key Responsibilities:

- Client Engagement & Account Handling

- Act as the primary point of contact for assigned client accounts.

- Conduct regular check-ins and build strong client relationships.

- Operate as the lead point of contact for any and all matters specific to your customers

- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors

- Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth

- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW

- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives

- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing Conduct product demos and presentations to prospective and existing clients.

- Customize product pitches based on client needs and use cases.

- Handling Client Requirements

- Understand business and feature requirements from existing clients.

- Collaborate with the backend tech/product team to assess feasibility.

- Ensure proper coordination and project management until the feature or enhancement goes live.

- Prepare and share release notes and relevant updates with clients post-implementation.

- Sales & Business Development

- Identify upselling or cross-selling opportunities within existing accounts.

- Support business development efforts through lead follow-up and relationship nurturing.

- Work with internal teams to prepare proposals and pricing where needed.

- Strong communication, coordination, and presentation skills.

- Proficient in MS Office and CRM tools (HubSpot, Zoho, or similar).

- Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude

- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management

- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

- Consultative sales background or experience as a solutions engineer is a plus

(ref:iimjobs.com)

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