Delivering Exceptional Guest Experiences

2 weeks ago


Pune, Maharashtra, India beBeeGuest Full time ₹ 6,00,000 - ₹ 12,50,000
Guest Experience Ambassador

We are seeking a skilled Guest Experience Ambassador to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest service experiences throughout their stay.

Key Responsibilities:

  • Ensure guests are properly greeted upon arrival and daily bookings are monitored to guarantee assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage, oversee check-in and check-out procedures, including reservations and financial transactions.
  • Promptly address guests' requests such as in-room dining.
  • Actively listen to and resolve complaints, ensuring special guests receive personalized services.
  • Inform clients of hotel services, including breakfast and dining options, and promote all hotel amenities, conveniences, and programs offered.

Requirements:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Proven ability to provide exceptional customer service.
  • Familiarity with hotel operations and systems.

Benefits:

As a valued member of our team, you can expect:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

What We Offer:

Our hotel offers a range of exciting benefits and perks, including:

  • Free meals and uniforms.
  • Discounts on hotel services and amenities.
  • Opportunities for career advancement.


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