Senior IT Service Delivery Specialist

18 hours ago

Davangere, Karnataka, India beBeeIt Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title

We are seeking a seasoned and proactive IT Service Delivery Manager to oversee and optimize the delivery of IT services in a highly regulated environment.

  • Oversee global IT service delivery across all locations, including manufacturing plants, R&D centers, corporate offices, and international sites spanning various regions.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Build and sustain strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained.
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.
  • Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
  • Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
  • Identify risks and issues in service delivery and implement timely corrective actions.
  • Collaborate with technical teams to ensure smooth implementation and ongoing support of services.
  • Manage escalations and ensure timely resolution of service issues.
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.

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