Senior IT Service Excellence Manager

Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to join our team. This full-time on-site role involves managing customer interactions, analyzing service operations, and providing exceptional customer support.This specialist will be responsible for handling customer queries, optimizing service...

Operational Excellence ManagerJob Overview:The Operational Excellence Manager will lead the optimization of day-to-day operations and long-term organizational strategy.Key Responsibilities:Develop and implement operational strategies to enhance efficiency and productivity.Manage a team of four employees from the Operations department, providing guidance and...

Job TitleThe role involves overseeing the quality of data and leading projects to ensure continuous improvement.To achieve this, candidates will be responsible for designing and implementing a service quality framework that provides actionable insights into business conditions, enhancing process efficiency, quality, and predictability.Understanding and...

As a Client Servicing Manager, you will be responsible for building and maintaining strong relationships with assigned clients.Key Responsibilities:Client Relationship Management: Act as the primary point of contact for clients, understanding their needs, objectives, and expectations.Strategic Partnerships: Develop and maintain trust-based relationships with...

As a Senior Operations Director, you will lead a team of operations experts to deliver exceptional customer experiences.You will oversee project coordination with design and production teams to meet deadlines.Key responsibilities include:Ensuring customer satisfaction through timely issue resolutionDeveloping and implementing standardized processes for...

Senior Operations Director Job DescriptionWe are seeking a highly skilled Senior Operations Director to lead our production team. This individual will be responsible for overseeing the entire production function, ensuring operational excellence and efficiency across all manufacturing processes.About the RoleThis is a senior leadership position that requires...

About Our Client Servicing RoleWe are seeking a skilled and experienced professional to join our team as a senior client servicing executive.Job DescriptionWe partner with businesses to manage reputation, create thought leadership, and deliver impactful campaigns across traditional and digital platforms. Your role will be to serve as the primary point of...

Customer Service Team LeadWe are seeking a proactive and experienced leader to manage day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage Email and Chat Process 24 x7.Provide...

Job Overview:We are seeking an experienced professional to lead our Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.This critical leadership role plays a vital part in the overall growth and stability of our team. The successful candidate will be responsible for owning the Service...

Job Title: Senior Client Servicing ManagerWe are seeking a seasoned professional to manage top-tier client relationships and lead the execution of strategic digital campaigns.You will serve as the go-to person for both clients and internal teams, ensuring seamless delivery and client satisfaction.This is a senior-level role that demands commercial acumen,...