Senior Data Excellence Manager

13 hours ago

Davangere, Karnataka, India beBeeDataQualityManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title

The role involves overseeing the quality of data and leading projects to ensure continuous improvement.

  • To achieve this, candidates will be responsible for designing and implementing a service quality framework that provides actionable insights into business conditions, enhancing process efficiency, quality, and predictability.
  • Understanding and defining business indicators (Lagging & Leading Indicators) are also key aspects of this role.
  • A sound understanding of Early Warning systems and the ability to design them as per business needs is essential.
  • Expertise in performing Risk & Controls assessments/FMEA and creating/proposing robust controls frameworks is necessary.
  • Candidates will create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans to drive ongoing/identified service assurance initiatives and continuous process improvement programs.
  • The selected candidate will be accountable for ensuring data accuracy, timeliness, and overall quality of the work product.
Required Skills & Qualifications
  • MBA or PG degree preferably in Business Administration/Engineering.
  • Minimum 10 years of experience in service quality, project management, and quality management system for the service industry.
  • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer Support.
  • BB certified/Trained & tested or GB certified.
Key Skills
  • Solid understanding of business transformation concepts and frameworks.
  • Expertise in designing service quality assurance frameworks.
  • Sound understanding of business metrics & how support impacts those.
  • In-depth understanding of Quality management system, Operations, and Support functions.
  • Proficiency in process improvement initiatives.
  • Candidate centricity and effective program management skills.
  • Excellent analytical, data visualization, problem-solving, and advisory ability.
  • Proficiency in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge.

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