Customer Success Ambassador

3 weeks ago


Bengaluru, Karnataka, India Sunday Full time
Unlock Your Potential as a Customer Success Specialist at Sunday

We're on the lookout for passionate and talented individuals to join our dynamic team as Customer Success Specialists. If you have a flair for delivering exceptional customer experiences and thrive in a fast-paced environment, this role is perfect for you

About Sunday:

  • A profitable e-commerce startup revolutionizing the sleep space with innovative products.
  • A youthful and dynamic team that fosters creativity, collaboration, and growth.
  • A unique blend of startup culture and large company structure, offering unparalleled opportunities for development.
  • A comprehensive benefits package, including health insurance (₹5 lakh coverage), professional working environment, and people-friendly policies.

Job Summary:

This role involves working closely with customers to understand their needs, providing solutions, and ensuring their satisfaction. As a Customer Success Specialist, you will be responsible for building strong relationships, identifying areas for improvement, and driving business growth through customer-centric initiatives.

Key Responsibilities:

  • Develop and execute customized solutions to meet customer needs.
  • Analyze customer feedback, identify trends, and propose actionable recommendations.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to enhance customer experiences.

Requirements:

  • Demonstrated passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, think critically, and adapt quickly to changing situations.
  • Low ego, humble, and willing to do whatever it takes to succeed.

Qualifications:

  • Flair for customer service.
  • 1-2 years of experience in voice process (preferred, not mandatory).
  • Graduate degree (preferred).
  • Fluency in English and at least one other language (Hindi or any South Indian Language).

Perks & Benefits:

  • 5-day work week (post-probation); 6 days during probation (3 months).
  • Company-sponsored drinks/outings every month (or more).
  • Health club, music, or any hobby training up to ₹25K per annum sponsored by the company.
  • Sponsorship of 2 online trainings to ensure continual development.
  • Informal work environment for maximum creativity and collaboration.
  • Private medical insurance coverage up to ₹5 lakhs.
  • Exclusive employee perks: Enjoy a 30-50% discount on Sunday products for you and your loved ones.


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