Customer Success Ambassador
3 weeks ago
We're on the lookout for passionate and talented individuals to join our dynamic team as Customer Success Specialists. If you have a flair for delivering exceptional customer experiences and thrive in a fast-paced environment, this role is perfect for you
About Sunday:
- A profitable e-commerce startup revolutionizing the sleep space with innovative products.
- A youthful and dynamic team that fosters creativity, collaboration, and growth.
- A unique blend of startup culture and large company structure, offering unparalleled opportunities for development.
- A comprehensive benefits package, including health insurance (₹5 lakh coverage), professional working environment, and people-friendly policies.
Job Summary:
This role involves working closely with customers to understand their needs, providing solutions, and ensuring their satisfaction. As a Customer Success Specialist, you will be responsible for building strong relationships, identifying areas for improvement, and driving business growth through customer-centric initiatives.
Key Responsibilities:
- Develop and execute customized solutions to meet customer needs.
- Analyze customer feedback, identify trends, and propose actionable recommendations.
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
- Stay up-to-date with industry trends, best practices, and emerging technologies to enhance customer experiences.
Requirements:
- Demonstrated passion for delivering exceptional customer experiences.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, think critically, and adapt quickly to changing situations.
- Low ego, humble, and willing to do whatever it takes to succeed.
Qualifications:
- Flair for customer service.
- 1-2 years of experience in voice process (preferred, not mandatory).
- Graduate degree (preferred).
- Fluency in English and at least one other language (Hindi or any South Indian Language).
Perks & Benefits:
- 5-day work week (post-probation); 6 days during probation (3 months).
- Company-sponsored drinks/outings every month (or more).
- Health club, music, or any hobby training up to ₹25K per annum sponsored by the company.
- Sponsorship of 2 online trainings to ensure continual development.
- Informal work environment for maximum creativity and collaboration.
- Private medical insurance coverage up to ₹5 lakhs.
- Exclusive employee perks: Enjoy a 30-50% discount on Sunday products for you and your loved ones.
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