Customer Service Manager

about the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...

Job description Key Responsibilities: Lead and supervise the customer service team handling air freight (both export and import).Ensure timely and accurate processing of customer bookings, documentation, and shipment tracking.Act as the primary point of contact for key clients, managing service expectations and resolving issues promptly.Coordinate closely...

Work Schedule: 56 days per week (MondaySaturday), 8:00 AM 5:00 PM (GMT)Industry: E-Commerce / Online RetailAbout the RoleWe are looking for a highly motivated and detail-oriented Customer Service Executive to join our growing e-commerce team. The ideal candidate will have hands-on experience managing customer service for platforms like Amazon, eBay, and...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics.This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job Title: Senior Customer Service ManagerAbout the Role:We are seeking an experienced and skilled Senior Customer Service Manager to lead our non-voice customer service team. As a key member of our leadership team, you will be responsible for driving business outcomes through exceptional customer experience.Key Responsibilities:Lead and manage a...

Job Description:The Customer Service Operations Manager is responsible for managing the day-to-day operations of customer care, management, and disputes. This includes overseeing operations related to customer queries and complaints, as well as ensuring the overall effectiveness of customer service channels.">Required Skills and Qualifications:Key skills...

Experience: 3-5 YearsProfile : Import Customer ServiceCtc: 50 to 65kLocation: Fort, MumbaiCustomer Service – ImportHandling shipments Air / Sea (LCL, FCL, AIR)Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.Preparing CAN copies and sending Cnee with arrival DetailsResolving the issues &...

Leadership RoleManage and direct a team of customer service representatives to ensure high levels of service delivery.Provide leadership support for field sales/support activities, business groups, and corporate operations in areas such as sales administration, order fulfillment, and general support administration.Develop and implement strategies to enhance...

Job Title: Customer Services Team LeaderThe role of a Customer Services Team Leader involves overseeing the customer service operations, ensuring timely resolution of customer complaints and issues.Key Responsibilities:Review and validate customer enrolment in SAP systems.Induct customers about company policies and procedures for order placement.Bridge the...

Location: Mumbai, India Position Title: Manager Customer Service - OMNIRole OverviewWork Closely with Sales and Supply Chain function to drive growth in Omni Channel through Superior Fill Rate delivery ACCOUNTABILITIESPartner Customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work Closely with Sales...