Customer Service Operations Manager

Job Opportunity",">This position involves overseeing the lifecycle activities of various financial instruments, including leveraged loans, CLOs, private debt, and collective investments.",">The successful candidate will be responsible for ensuring the accurate processing and settlement of these transactions, as well as maintaining relationships with key...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics.This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job Title: Customer Services Team LeaderThe role of a Customer Services Team Leader involves overseeing the customer service operations, ensuring timely resolution of customer complaints and issues.Key Responsibilities:Review and validate customer enrolment in SAP systems.Induct customers about company policies and procedures for order placement.Bridge the...

Job Title: Customer Service Team LeadJob Description:We are seeking a proactive and experienced professional to manage our customer service operations.The ideal candidate will oversee day-to-day activities, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily...

Job OverviewOverview: We are seeking a seasoned Operations Manager to oversee the daily operations of our Mumbai branch. This individual will be responsible for ensuring exceptional service quality, customer satisfaction, and effective service recovery.Key Responsibilities:Ensure maintenance of superior service quality and customer satisfaction.Coordinate...

About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...

about the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...

Customer Service Operations LeaderThis is a critical leadership role responsible for driving end-to-end customer service operations, including process management and coordination with cross-functional teams.The ideal candidate will have strong leadership skills and experience managing high-service-level operations. Proficiency in Excel and knowledge of SAP...

Job Title: Service Operations ManagerAbout the RoleThis is an exciting opportunity to lead a team of customer service representatives handling non-voice channels. As a Service Operations Manager, you will be responsible for driving productivity and NPS while maintaining overall quality scores.Key ResponsibilitiesLead and motivate a team of customer service...