Senior Customer Service Manager

3 days ago

Mumbai, Maharashtra, India beBeeCustomerServiceLeader Full time ₹ 15,00,000 - ₹ 28,00,000

Leadership Role

  • Manage and direct a team of customer service representatives to ensure high levels of service delivery.
  • Provide leadership support for field sales/support activities, business groups, and corporate operations in areas such as sales administration, order fulfillment, and general support administration.
  • Develop and implement strategies to enhance operational effectiveness, customer satisfaction, and process efficiency.
  • Collaborate with internal departments to ensure seamless customer interactions and integrated service delivery.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of customer service personnel.
  • Operational Oversight: Provide guidance and support to field sales/support activities and business groups.
  • Strategic Planning: Develop and implement organizational strategies aligned with customer and business needs.
  • Customer Satisfaction: Achieve and exceed defined customer satisfaction goals.

Required Skills and Qualifications:

  • Proven experience in managing customer service teams.
  • Strong leadership abilities with experience in guiding field sales/support activities and business groups.
  • Expertise in sales administration, order fulfillment, and support administration.
  • Ability to develop organizational strategies aligned with customer and business needs.
  • Excellent communication, interpersonal, and problem-solving skills.

Benefits:

The successful candidate will have the opportunity to work in a dynamic and challenging environment with opportunities for career growth and professional development.

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