Technical Support Specialist
7 days ago
This role is crucial in ensuring customer satisfaction, maximizing machine performance, and supporting growth through strong technical expertise.
Key Responsibilities:- Diagnose and troubleshoot issues related to 3D printers and additive machines.
- Install and configure new printers and firmware for smooth operation.
- Provide training on equipment use, maintenance, and best practices.
- Perform preventive maintenance to reduce downtime and improve reliability.
- Offer remote and on-site technical support, ensuring timely resolution of customer queries.
- Manage service tickets and ensure timely closure within SLA.
- Document service activities and prepare detailed service reports.
- Support warranty claim processes.
- Bachelor's degree in Mechatronic/Mechanical/Electrical Engineering or related field.
- 1+ years of experience in technical support/aftersales, preferably in additive manufacturing.
- Hands-on knowledge of 3D printers, additive machines, and firmware.
- Basic knowledge of Linux OS and command-line interface.
- Understanding of Python, C, and C++ for reading/modifying printer firmware or scripts.
- Strong problem-solving, debugging/troubleshooting technical issues and communication skills.
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