Customer Support Specialist

22 hours ago

India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000
About the Role

This is a day job opportunity to work in an office environment.

  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English are required.
  • The ability to multitask and prioritize tasks effectively in a fast-paced environment is essential.
  • Strong problem-solving skills and attention to detail are necessary for success.
  • Familiarity with customer support software and ticketing systems is a plus.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.

Benefits

  • A competitive salary.
  • Paid time off.
  • Training and development opportunities.
  • A supportive team environment.

Ongoing Opportunities:

There may be opportunities to adapt to changing schedules and work occasional weekends or holidays.

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