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Support Associate

1 week ago

Gurgaon, Haryana, India PartsAvatar Full time

**Job Summary**

We are seeking a Technical Support Associate to join our customer service team. As a Technical Support Associate, you will be responsible for providing excellent customer support via chat and email.

About Us**

We are a Canadian-based auto-parts e-commerce company dedicated to making car repair more accessible and affordable for everyone.

Our Company Culture**

We value teamwork, collaboration, and open communication. We strive to create a positive and inclusive work environment that supports the growth and development of our employees.

Responsibilities:

  • Provide technical support to clients via chat and email
  • Look up compatible parts for cars using our system
  • Process and deliver orders in a timely and efficient manner
  • Communicate product features, benefits, and warranty policies to customers
  • Respond to customer inquiries and resolve issues promptly
  • Handle multiple tasks and projects with changing priorities
  • Solve problems and identify root causes to address customer concerns

Requirements:

  • A graduate degree in any field
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility and willingness to adapt to changing priorities

**Equal Employment Opportunity:** We are an Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.