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Voice Support Associate

2 weeks ago

Gurgaon, Haryana, India Allianz Full time
Job Details
Job Title: Roadside Assistance Specialist
Location: Sector Gurgaon office (night shifts)
Job Type: Full-time, permanent

Job Description
We are seeking a dedicated and detail-oriented Roadside Assistance Specialist to join our team in the Voice Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners customers in Ireland for their roadside assistance needs. This role involves working night shifts from our Sector Gurgaon office, ensuring customers receive timely and efficient assistance.

Key Responsibilities:
  • Assess situations, troubleshoot issues, and coordinate appropriate assistance, including towing, repairs, or alternative transportation.
  • Maintain clear and professional communication with customers, service providers, and internal teams.
  • Accurately document all interactions and activities related to each customer case.
  • Adhere to company policies, procedures, and regulatory guidelines.

Requirements:
The ideal candidate will have excellent verbal communication skills in English, strong problem-solving abilities, and an empathetic approach to customer support. Prior experience in customer service or call center roles is mandatory, and experience servicing UK/Ireland clients is highly valued.

Benefits:
We offer a competitive salary with monthly incentives, health and life insurance benefits, training and development opportunities, and a supportive work environment.