Customer Support Associate

4 days ago


Gurgaon, Haryana, India PartsAvatar Full time
About Parts Avatar We are Canada's leading auto-parts e-commerce retailer (https://partsavatar.ca/).

We are on a mission to make car repair affordable and accessible for everyone.

Founded in 2015 by Ph Ds, IIT graduates, and veterans of the auto-parts industry - we are well- funded, fast-growing, and a profitable company.

Job Description Parts Avatar is looking for candidates to join our customer service team.

We want excellent customer service to be at the heart of everything we do.

We believe remarkable talent, enthusiasm, and hustle add up to great work.

Designation: Technical Support Associate (Chat & Email Process)Job Type: Permanent Job Location: Sector-32, Gurugram, Haryana-122003 Canada Shift Timings (Night travel allowance + dinner facility at premises)Working Days: 6 (Mon- Fri work from office and 1 day Work from home)Requirements Graduate (Any)A team-player mentality who thrives in a collaborative environment and is receptive to feedback The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast-paced environment Candidate must possess good written and verbal communication skills in English Must have good customer handling etiquette Good analytical skills and quick thinking Open to work in a flexible environment, rotational shifts Key Responsibilities Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.

Utilizing the system to look up compatible parts for cars as per customer requirements.

Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

Effectively communicating product features, benefits, and warranty policy information to the customers.

Respond to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer Ensure that urgent customer issues are resolved in the most timely and effective manner possible Handle various tasks or projects with changing priorities Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns Parts Avatar is an Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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