Customer Support Associate

4 weeks ago

Gurgaon, Haryana, India Unikon Full time
Job Summary:

We are looking for a Customer Support Associate to handle inbound calls, collect customer feedback, and resolve queries efficiently. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to provide timely and effective resolutions.

Key Responsibilities:

- Handle inbound customer calls professionally and courteously.
- Address customer inquiries, complaints, and issues, ensuring resolution within the first interaction when possible.
- Gather and document customer feedback to improve products and services.
- Escalate unresolved issues to the relevant departments while ensuring timely follow-up.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Provide product/service information and guidance to customers.
- Identify and suggest process improvements for better customer satisfaction.
- Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications & Skills:

- Education: High school diploma or equivalent (Bachelor's degree preferred).
- Experience: 0-6 months in a customer service role (Freshers with good communication skills can apply).
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools (preferred).
- Flexibility to work in shifts, including weekends and holidays if required.

Why Join Us?

- Competitive salary and performance-based incentives.
- Growth opportunities within the company.
- Supportive and friendly work environment.
- Training and development programs to enhance your skills.

If you are passionate about helping customers and thrive in a dynamic environment, we would love to hear from you

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