Support Associate

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Grade Level (for internal use):

The Role: Support Associate

The Team: 

Our team is responsible for the internal technology user experience within the Commodity Insights division at S&P, focusing on delivering an excellent user experience for our colleagues so they can conduct their work more effectively. We collaborate closely with key stakeholders to deliver impactful solutions, blending deep industry expertise with a focus on user experience and customer success. This role offers exposure to cutting-edge technologies and a global network, making it a fantastic opportunity for growth and professional development. Join us in enhancing the internal tools and systems that empower our colleagues to excel in their roles. 

 
Responsibilities and Impact: 

• Support the implementation and execution of colleague-facing initiatives, leveraging modern technology platforms to enhance the internal user experience and data-driven decision-making.  

  • Manage day-to-day operational activities, ensuring smooth platform performance, troubleshooting issues, and providing user support to enhance colleague productivity.  

    • Own and facilitate data integration across multiple platforms, ensuring data accuracy, consistency, and effective information flow for internal users.  

      • Collaborate with cross-functional teams, including IT, Marketing, Commercial stakeholders, and Customer Excellence, to ensure alignment with business objectives and internal user needs.  

        • Develop and deliver training, documentation, and ongoing support to internal users, driving platform adoption and effective utilization.  

          • Identify and implement process improvements to optimize the efficiency, scalability, and impact of internal user experience strategies. 

What We're Looking For: 

Basic Required Qualifications: 

• Bachelor's degree in business, Technology, or a related field.  

  • Proven experience in supporting enterprise platforms like Marketo, Salesforce, and customer engagement tools.  

    • Knowledge of data integration processes and familiarity with platforms such as Higher Logic Vanilla and Gainsight.  

      • Strong analytical and problem-solving skills to address complex issues. 

Key Soft Skills: 

• Excellent communication and interpersonal skills to collaborate with global teams and stakeholders. 

  • Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously. 

    • Proactive mindset with a focus on delivering results and driving continuous improvement. 
       

Additional Preferred Qualifications: 

• Experience with agile methodologies and project management tools.  

  • Familiarity with marketing and customer success workflows.  

    • Prior experience in a support role for SaaS platforms is a plus. 

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 

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