Inbound Call Specialist
3 days ago
Genpact is seeking a highly skilled Inbound Call Specialist to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Main ResponsibilitiesHandle inbound phone calls from clients in a professional and courteous manner.
Validate client identity using available information and tools.
Initiate effective communication with clients to address their concerns and resolve issues efficiently.
Accurately capture customer interactions, notes, and relevant information using web-based applications and submit dispute claims forms within prescribed regulatory timelines.
Utilize internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
Guide clients to navigate online tools and applications to enable document uploading.
Adhere to all policies and procedures while demonstrating a client-centric approach.
Ensure high-quality service delivery in a 24/7 environment.
Participate in training sessions to enhance skills and knowledge.
Focus on continuous improvement based on behavioral and SMART action plans from team leads and operational managers.
Estimated salary: $55,000 - $75,000 per annum.
Benefits include health insurance, paid time off, and opportunities for career growth and development.
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Senior Cloud Data Infrastructure Specialist
4 weeks ago
Gurgaon, Haryana, India First Call HReSource Full timeAbout the RoleA Senior Cloud Data Infrastructure Specialist is needed at First Call HReSource to develop and maintain scalable data pipelines across Azure systems. The ideal candidate will have 8-12 years of experience in a related field, with expertise in Databricks, SQL, SAS, and PySpark. This role requires strong analytical skills, proficiency in data...
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Sales Performance Specialist
4 weeks ago
Gurgaon, Haryana, India Square Yards Full timeWe are seeking an experienced Sales Performance Specialist to join our team at Square Yards. The ideal candidate will be a results-driven individual with excellent communication and negotiation skills.The successful Sales Performance Specialist will be responsible for achieving sales targets through inbound and outbound telephone calls, as well as...
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Call Center Training Specialist
3 weeks ago
Gurgaon, Haryana, India Jobs for Humanity Full timeJob OverviewFIS, a leading provider of financial services technology, is seeking a skilled Call Center Training Specialist to join our team. In this role, you will be responsible for delivering new employee orientation and ongoing training for call center personnel.About the RoleThis is a developing level role that requires moderate skills with a high level...
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Technical Support Specialist
1 week ago
Gurgaon, Haryana, India Genpact Full timeCompany Overview: Genpact is a leading global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.About the Role: We are seeking an experienced Technical Support Specialist to...
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Customer Support Specialist
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeGenpact, a global professional services and solutions firm, is seeking an experienced Customer Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with a dynamic and fast-paced organization that values innovation, customer focus, and employee growth.Job Summary:We are looking for a skilled Customer Support...
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Azure Cloud Data Specialist
3 days ago
Gurgaon, Haryana, India First Call HReSource Full timeAbout the Role:First Call HReSource is seeking a highly skilled Azure Cloud Data Specialist to join our team. In this role, you will be responsible for designing and implementing scalable data pipelines using Azure technologies.Main Responsibilities:Data Pipeline Development: Design, develop, and maintain efficient data pipelines to ensure seamless data flow...
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Data Sales Specialist
3 days ago
Gurgaon, Haryana, India Stellar Information Technology Pvt Ltd Full timeStellar Information Technology Pvt Ltd is a leading provider of data care solutions. We are seeking a dynamic Data Sales Specialist for our BitRaser data erasure software.">About the JobEstimated salary: $80,000 - $100,000 per annumThe ideal candidate should have 6-7 years of experience in Inbound Sales/Software Sales in the USA/UK region.We offer a...
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Inbound Sales Expert for BitRaser Software
2 days ago
Gurgaon, Haryana, India Stellar Information Technology Pvt Ltd Full timeStellar Information Technology Pvt Ltd is a pioneering data care corporation that has earned the trust of over 3 million clients globally. With a presence in 190 countries, we continue to innovate and push boundaries in the field of data recovery, data erasure, mailbox conversion, and file repair software and services.We are currently seeking a talented BD...
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Gurgaon, Haryana, India Stellar Information Technology Pvt Ltd Full timeAre you a sales expert looking to expand your career in the data erasure industry? Stellar Information Technology Pvt Ltd is seeking a highly motivated BD Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth through lead generation, business development, and inside sales.About UsStellar has...
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International Financial Support Specialist
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeGenpact, a global professional services and solutions firm, invites applications for the role of International Financial Support Specialist. This position is responsible for providing exceptional support to clients in the US FinTech industry.About the Role:The successful candidate will be responsible for handling inbound phone calls from clients seeking...
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Customer Service Operations Specialist
21 hours ago
Gurgaon, Haryana, India Genpact Full timeTransforming the Future of Customer ExperienceWe are seeking a highly skilled and customer-focused CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team in resolving disputes for leading US FinTech companies.About the RoleThis is an exciting opportunity to leverage your analytical skills, technical knowledge, and excellent communication abilities to...
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Fraud Risk Management Specialist
3 weeks ago
Gurgaon, Haryana, India American Express Full timeAbout the RoleAs a Fraud Risk Management Specialist at American Express, you will play a critical role in identifying and mitigating fraudulent activities, ensuring the security of our customers' financial information.ResponsibilitiesMaking proactive attempts to identify fraudulent charges via inbound and outbound callsAnswering inbound calls from Card...
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Prepaid Product Servicing Specialist
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeAt American Express, we prioritize our customers' and merchants' satisfaction by delivering exceptional service in a 24*7, multi-lingual environment. Our Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures seamless transactions for prepaid products, offering comprehensive support on all queries from phone servicing and back-end operations...
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Customer Service Advocate
3 days ago
Gurgaon, Haryana, India Genpact Full timeWe are inviting applications for the role of Inbound Call Specialist. This position is responsible for providing exceptional customer service to clients via phone calls, ensuring timely and accurate resolutions to their inquiries.Main ResponsibilitiesRespond to inbound phone calls from clients in a professional and courteous manner.Use available information...
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Gurgaon, Haryana, India American Express Full timeJob DescriptionWe are seeking a skilled Japanese Language Specialist to join our team at American Express, where you will play a crucial role in delivering exceptional customer service to our clients.The ideal candidate will have a strong background in Japanese language certification (N1 or N2) and excellent communication skills in both verbal and written...
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Senior Customer Engagement Specialist
4 weeks ago
Gurgaon, Haryana, India Amplifon Full timeJob OverviewAmplifon seeks to hire a talented Senior Customer Engagement Specialist to join our team in India. As a key member of our sales team, you will be responsible for ensuring client satisfaction and retention through outbound/inbound calling and follow-up interactions.Sales ObjectivesContact existing or potential clients to inform them about...
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Customer Service Liaison Specialist
3 weeks ago
Gurgaon, Haryana, India Genpact Full timeAbout GenpactGenpact is a global professional services firm delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, our company is driven by innovation and customer satisfaction.Job OverviewWe are seeking an experienced Customer Service Liaison Specialist to join our team. This role will involve handling inbound phone...
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Customer Support and Resolution Specialist
3 days ago
Gurgaon, Haryana, India Genpact Full timeWe are seeking a highly skilled Customer Support and Resolution Specialist for our Gurgaon location. As part of our team, you will play a vital role in providing world-class service to our customers, handling inbound phone calls and resolving disputes efficiently.The ideal candidate should have experience in servicing US-based customers, preferably in...
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Customer Support Operations Specialist
3 days ago
Gurgaon, Haryana, India Genpact Full timeWe are seeking an experienced professional to fill the role of Customer Support Operations Specialist for our Gurgaon location.This position requires an individual who can provide world-class service to our customers, handling inbound phone calls and resolving disputes efficiently. The ideal candidate should possess excellent communication and comprehension...
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Global FinTech Customer Support Specialist
7 days ago
Gurgaon, Haryana, India Genpact Full timeJob OverviewWe are seeking a highly skilled Global FinTech Customer Support Specialist to join our team at Genpact. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and have expertise in FinTech.Job SummaryThe successful candidate will be responsible for providing world-class support...