Inbound Call Specialist

3 days ago


Gurgaon, Haryana, India Genpact Full time

Genpact is seeking a highly skilled Inbound Call Specialist to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Main Responsibilities

Handle inbound phone calls from clients in a professional and courteous manner.

Validate client identity using available information and tools.

Initiate effective communication with clients to address their concerns and resolve issues efficiently.

Accurately capture customer interactions, notes, and relevant information using web-based applications and submit dispute claims forms within prescribed regulatory timelines.

Utilize internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.

Guide clients to navigate online tools and applications to enable document uploading.

Adhere to all policies and procedures while demonstrating a client-centric approach.

Ensure high-quality service delivery in a 24/7 environment.

Participate in training sessions to enhance skills and knowledge.

Focus on continuous improvement based on behavioral and SMART action plans from team leads and operational managers.

Estimated salary: $55,000 - $75,000 per annum.

Benefits include health insurance, paid time off, and opportunities for career growth and development.



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