Fraud Risk Management Specialist

2 weeks ago


Gurgaon, Haryana, India American Express Full time

About the Role

As a Fraud Risk Management Specialist at American Express, you will play a critical role in identifying and mitigating fraudulent activities, ensuring the security of our customers' financial information.

Responsibilities

  • Making proactive attempts to identify fraudulent charges via inbound and outbound calls
  • Answering inbound calls from Card members and setting up/action fraud cases on calls
  • Reviewing fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
  • Detecting and minimizing credit and fraud risk whilst enabling spend at the same time
  • Real-time transaction-level credit and fraud risk assessments for requests received from our Cardmember or merchants
  • Point of Sales (POS) approval, charge reversals request from merchant establishments
  • Resolving cases within the assigned empowerment limit
  • Continuing to monitor current trends in the Fraud landscape & suggesting preventive & corrective measures
  • Meeting and endeavoring to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals

What You'll Need

  • Graduates/Postgraduates
  • Excellent communication skills
  • Minimum 1 year experience in contact center domain
  • Proven analytical and problem-solving skills with a strong attention to detail
  • Ability to work in a hybrid environment
  • Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a windows environment
  • Ability to work in a 24/7 rotational environment

Your Benefits

  • Competitive base salary: $80,000 - $110,000 per annum
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an Equal Opportunity Employer



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