Executive - Risk Management Specialist

4 weeks ago


Gurgaon, Haryana, India exl Full time

Job Description

The ideal candidate will be responsible for monitoring real-time queues and reviewing high-risk gift card transactions. This requires strong decision-making and critical thinking skills, as well as the ability to determine whether transactions are fraudulent or legitimate.

  1. Monitor numerous real-time queues and review high-risk gift card transactions from specified points-of-sale.
  2. Using departmental policies, determine if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled.
  3. Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
  4. Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
  5. May interact with other Risk teams on developing fraud prevention strategy and process.


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